Blue Planet Academy FAQ

What if my username is taken?

Please try a different username - for example, try adding a random number to the end.

What if I am having login problems (password/email unrecognized)?

Please make sure that you have a current version of Firefox or Chrome with cookies and JavaScript enabled. Also, try clearing your browser’s cache.

What if I forget my password?

You’ll find a “Forgot password?” link under the Password field on the Login screen. Click this link and enter your email address. We’ll send a message that will allow you to reset your password.

What if I did not receive an activation email or password reset?

If you did not receive an automated email it may be because:

  • There was a typo in your email address.

  • Your spam filter may have caught the email. Please check your spam folder.

  • You may be using an older browser. We recommend downloading the current version of Firefox or Chrome.

  • JavaScript is disabled in your browser. Please check your browser settings and confirm that JavaScript is enabled.

  • You have not successfully registered an account on Please try registering again with the same email address. (If an account already exists, you'll see an error regarding a duplicate email address.)

  • You can try adding to your contacts or your approved senders lists.

If you continue to have problems activating your account, we recommend that you try creating a new account. There is no need to do anything about the old account. If it is not activated through the link in the email, it will disappear later.

Can I delete my account?

There's no need to delete your account. An old, unused edX account with no course completions associated with it will disappear.

What if I have problems with the display (e.g., there are tools missing from the course display, or I am unable to view video)?

Please check your browser and settings - JavaScript must be enabled. We recommend downloading and using the current version of either Firefox or Chrome.

What payment methods are accepted?

  • TransferWise
  • PayPal
  • Wire Transfer
    • This is the most straight forward solution if you have a Swiss bank account. However, if you do not: we do suggest for you to use TransferWise if possible to reduce banking fees which may apply to the transaction.
    • Our bank details are:
      • IBAN: CH42 0483 5147 3989 7100 0
      • To: Blue Planet Life Association, Seestrasse 151, 8820 Wädenswil
  • If non of the options above are an option for you, please contact us! We will do our best to find a solution for you.

What if my question isn’t answered here?

Please contact us! We’ll do our best to help.