Blue Planet Academy FAQ
What if my username is taken?
Please try a different username - for example, try adding a random number to the end.
What if I am having login problems (password/email unrecognized)?
What if I forget my password?
You’ll find a “Forgot password?” link under the Password field on the Login screen. Click this link and enter your email address. We’ll send a message that will allow you to reset your password.
What if I did not receive an activation email or password reset?
If you did not receive an automated email it may be because:
There was a typo in your email address.
Your spam filter may have caught the email. Please check your spam folder.
You may be using an older browser. We recommend downloading the current version of Firefox or Chrome.
You have not successfully registered an account on edx.org. Please try registering again with the same email address. (If an account already exists, you'll see an error regarding a duplicate email address.)
You can try adding firstname.lastname@example.org to your contacts or your approved senders lists.
If you continue to have problems activating your account, we recommend that you try creating a new account. There is no need to do anything about the old account. If it is not activated through the link in the email, it will disappear later.
Can I delete my account?
There's no need to delete your account. An old, unused edX account with no course completions associated with it will disappear.
What if I have problems with the display (e.g., there are tools missing from the course display, or I am unable to view video)?
What payment methods are accepted?
- This solution tries to keep banking fees to a minimum. Great option for many different currencies but sadly does not cover them all.
- Sign up here to use TransferWise, or to learn more.
- This is a wide spread solution where you can also use your credit card or an existing PayPal account.
- Sign up here to use PayPal, or to learn more.
- Wire Transfer
- This is the most straight forward solution if you have a Swiss bank account. However, if you do not: we do suggest for you to use TransferWise if possible to reduce banking fees which may apply to the transaction.
- Our bank details are:
- IBAN: CH42 0483 5147 3989 7100 0
- BIC / SWIFT: CRESCHZZ80A
- To: Blue Planet Life Association, Seestrasse 151, 8820 Wädenswil
- If non of the options above are an option for you, please contact us! We will do our best to find a solution for you.
What if my question isn’t answered here?
Please contact us! We’ll do our best to help.